Planque Membership Terms & Conditions

The most up to date version of these Terms & Conditions will be available to reference in the Account section of your Members Login.

1. Your Membership Application

By completing and submitting your application for membership, you agree to be bound by the clubhouse rules.

You are free to withdraw your application at any time before it is accepted by us. Should you wish to do so, please contact our membership team at members@planque.co.uk. Applications are reviewed monthly and new members are admitted if space is available. Planque has sole discretion as to who shall become a member.

Planque will confirm acceptance of your membership application once payment has been taken by sending a 'Welcome to Planque’ confirmation email to the email address provided on your application.

Your membership will commence at the beginning of the month for those who have opted for an annual subscription fee and can be started mid-month for those who have opted for a monthly subscription fee, unless you have made alternative arrangements with the Planque Management Team.

Planque reserves the right to charge members a joining fee, an annual subscription fee, or a monthly subscription fee and for admission to the clubhouse premises from time to time. The right to amend or waive any such fees or subscriptions from time to time shall be in Planque’s sole discretion.

2. Membership Renewal

Membership is for a minimum six-month commitment period from the date your membership commences for those members who pay their subscription fees on a monthly basis. Following the initial six-month period, your Planque membership will renew on a rolling monthly basis thereafter until either of us terminates it in accordance with these terms.

Membership is for a minimum twelve-month commitment period from the date your membership commences for those members on an annual subscription and your subscription will automatically renew unless you inform us otherwise.

For Gift memberships, the minimum term for those who pay their subscription fees on a monthly basis is a six-month commitment and for the annual membership a twelve-month commitment. Gift memberships will not automatically be renewed, and a renewal notice will be sent to either the benefactor or recipient dependent on what was specified on the original application by the benefactor.

3. Your Personal Information

It is important for us to have your current details as well as a recent photograph of you in our membership database. By becoming a member of Planque, you agree that we may hold your personal details and photograph to use in connection with your membership. If any of your personal details change, please let us know as soon as possible by emailing members@planque.co.uk or you can make the changes through your Member Login.

We take protection of your personal information seriously and will process it in accordance with our Privacy Policy. Please ensure you read the policy and are happy with it before submitting your membership application or personal data to us.

4. Membership Payment

Membership rates are made up of a one-time joining fee and a monthly or annual subscription fee. Our current prices are reflected in our latest membership brochure available on our website.

The joining fee and first month’s fee will become payable upon approval of your membership application by us. The full monthly membership fee for subsequent months will become payable by the first of each month for the duration of your membership.

For those members who pay an annual subscription fee, the joining fee and annual fee will become payable upon approval of your membership application by us.

By providing us with your payment details, you agree to being charged the joining fee upon your application being approved and being charged the applicable monthly fee for a minimum of six months by continuous credit or debit card every month until your membership ends.

For those members who pay an annual subscription fee, you agree to being charged the joining fee upon your application being approved and the one-off annual subscription fee by continuous credit or debit card.

It is within our sole discretion to amend our membership fees at any time, including the amount, date, or frequency of the payment of your membership fees. If we do so we will notify you at least 30 days in advance. The minimum term for those on a monthly membership would still be six months with at least 30 days' notice by email thereafter.

Additional products and services such as retail purchases and event tickets will be charged to your account at the time of purchase. Additional charges incurred in the clubhouse at Planque can be charged to your account at your discretion or paid for at the time of dining.

Any additional charges incurred to your membership account will be billed monthly and automatically charged to your payment details on file. This may include reservation fees, packaging or delivery fees, or cellar overages.

Failure to pay any part of the membership fees within one month of the due date will result in the member not being admitted to the property and the membership being terminated. We will notify you by email if your membership is terminated.

5. Cancellation of Your Membership

If you need to cancel your membership, please let us know by emailing members@planque.co.uk. Please do so from the email account you used to set up your membership so we can be certain that it is you who wants to terminate.

Members can terminate your membership on a calendar months' notice (expiring on the last day of a calendar month after the month in which notice is served) without reason, subject to the sixmonth minimum initial term. If you want to cancel your membership during the initial six-month period, the joining fee and full six-monthly fees shall be payable by you and non-refundable. In such circumstances, we would take the remainder of the monthly fees for the initial period by continuous credit card or debit card as a lump sum. You would still be able to use the property and facilities for the initial term provided you have paid this lump sum in full. After the initial sixmonth period, you can terminate at any time by giving us at least one calendar months’ notice by email.

Members who pay annually can also cancel their membership within these same terms but will not receive a refund for any membership dues for membership remaining. If we materially breach these terms, you can terminate your membership immediately on notice to us.

We can terminate your membership by giving at least one calendar months' notice to you without reason (expiring only after the initial six-month period), or immediately on notice to you if you materially breach these terms (including but not limited to where we specifically state a breach will result in a right to terminate).

Where termination is by one calendar months' notice, notice must be served by the final day of the month prior to the month you wish to terminate.

Where we have a right to terminate under these terms, we may choose to suspend your membership instead. If your membership is suspended, your monthly fee is still payable and there will not be any refund, but you can terminate your membership in accordance with the above.

Where termination or suspension of your membership is immediate due to breach, you will not be entitled to enter Planque's premises or use our facilities during such suspension or following such termination.

The Planque management may, at its absolute discretion, waive or reduce the subscription fee of any member or former member. In the event of a former member of Planque applying to rejoin the club we may choose to waive the joining fee.

Members must collect wine from their Planque cellar on or before their termination date. If members do not collect their wine on or before their termination date, Planque has the right to charge the member a monthly cellar storage fee.

6. Membership Benefits

Membership benefits apply only to the member named at the time of application. Benefits are non-transferable and guests may not use benefits in the place of the member, including accessing cellared wines. The rights of the member cannot be assigned without the written consent of Planque.

It is within Planque’s sole discretion to amend or restructure our membership offering at any time. If we do so we will notify you at least one calendar month in advance so you have the opportunity to cancel your membership if you do not agree to the changes. The minimum term for those on a monthly membership would still be six months with at least one calendar months’ notice by email thereafter.

7. Gift Memberships

A recipient of a Gift Membership receives all the same benefits as a Planque member, and the terms and conditions of membership are the same.

8. Guests

Members are welcome to bring up to six guests to join them in the members’ lounge and to accompany them to members-only events. Please email members@planque.co.uk if you would like to arrange for more guests to join you in the members’ lounge. Please be aware, however, that during very busy times we may have to restrict member/guest access to certain areas. Members may bring up to twelve guests to dine in La Cachette.

Members must ensure their guests follow all Planque rules and policies or may face suspension or termination of their membership if their guests violate such rules or policies.

9. Member Cancellation and No-Show Policy in the Restaurant

We require credit card details for all reservations to protect against no-shows and late cancellations. Members must give Planque at least 24 hours’ notice if you need to cancel or reschedule your reservation to avoid a fee of £50 per guest at dinner or £45 per guest at lunch. For reservations of seven guests or more, we require at least 72 hours’ notice. To cancel your booking please email hello@planque.co.uk or WhatsApp us on 0748315762.

10. Children

Planque does not offer membership to anyone under 18. Guests under the age of 18 are welcome in the restaurant but are not permitted in the members’ lounge.

If you are bringing children, we ask that you respect other people's space and motives for being at Planque. You are solely responsible for any children that you bring to the property. Any guest under the age of 16 should be accompanied by an adult.

11. Phones, Laptops, Cameras

To protect the relaxed atmosphere within the clubhouse, we would like to avoid the use of these types of technology as much as possible. Please respect the privacy of other members and their guests whilst at the clubhouse. Do not take photos or videos of our guests without asking their permission first.

12. Confidentiality

Planque management and all staff members are required to adhere to the strictest confidentiality standards and pledge to process all personal information of the members and their guests in accordance with our privacy policy.

13. Illegal Substances & Items

No member or guest shall purchase, use, ingest, possess, sell, or otherwise distribute illegal drugs or other substances, or attempt to do any of the same with any member or guest. No member or guest shall ask any Planque staff for illegal drugs or other substances while on clubhouse premises, or in the immediate vicinity thereof. If any of the actions above prove true, the relevant member and/or guest will be removed from the clubhouse and the membership in question will be terminated.

No member or guest shall purchase, sell, use, or possess any object which is illegal or offensive while on clubhouse premises or in the immediate vicinity thereof. If any such objects are found, the item will be confiscated, the relevant member and/or guest will be removed from the clubhouse, the membership in question will be terminated and, depending on the circumstances, we may have to call the police or relevant authorities.

14. Membership Card & Bills

To use members only spaces at Planque you will need to show your membership card.

Members must settle all bills before leaving Planque. Members are responsible for their guests' bills if they are not paid. Members with unpaid bills will not be allowed to use Planque's facilities until these bills are settled. You should not give or lend your membership card to anyone else

such as a guest or non-member. They won't be able to use it; you'll get a telling off and would be responsible for any costs they incurred.

Membership numbers are non-transferable and will not carry over if the membership is cancelled for any period of time.

15. Entering & Leaving

We like our neighbours, and we ask all members and guests to respect our nearby residents by being quiet when entering or leaving the premises or while in the surrounding areas.

16. Dogs & Animals

We are dog friendly. Members will be responsible for always supervising their dog and will be solely responsible for their dog's behaviour and wellbeing. Members are responsible for stopping them from making a mess, damaging property, wandering in prohibited places, and disturbing other members and guests.

17. Disciplinary Procedure

Every member must abide by the rules and regulations of Planque at all times upon acceptance as a member. If Planque considers that any member’s conduct either inside or outside of the clubhouse premises is, at its absolute discretion, contrary to the interests of Planque.

Planque may with immediate effect expel the member or guest from the clubhouse premises and/or suspend or terminate that member’s membership without having to give any reason to such member or guest.

Conduct by a member or guest that is prejudicial to the reputation and character of Planque may result in suspension or expulsion of such member or guest. Such conduct may include inappropriate, violent, or abusive behaviour, or the communication of information concerning the clubhouse affairs, members or their guests in the clubhouse to the media. An expelled member may not return to any clubhouse as a guest. A refund of the expelled member’s subscription will be at the discretion of Planque. Any member or members who wilfully remove, damage, or destroy any property belonging to the clubhouse, or to members or guests on the premises of the clubhouse, will be liable to expulsion and/or suspension or termination of their membership.

18. Private Hire, Closure, and Maintenance

We reserve the right to close Planque to all members and guests with fair notice for private events which require the property to be closed to members and guests, or for other planned closures of the business. Planque will be closed for two weeks of planned closure each year, where the property will be unavailable to members. We will give members notice for any planned closures of the entire property.

We are not able to guarantee that all facilities will be available all of the time. We may need to close Planque without notice for emergency maintenance or repair, for health or medical reasons, on government guidance or for legal reasons but will endeavour to give advanced notice where practical to do so. Where we have done so, we will seek to ensure that access to Planque is reinstated as soon as practicable. We may need to withdraw facilities or services because we consider that they may pose a risk to the health or safety of our members, guests, or staff, or that they are detrimental to the business.

19. Planque Events

Paid-for events will not be refunded if cancelled with less than 48 hours' notice of the scheduled start time of the event. Any cancellations submitted with less than 48 hours' notice will not be refunded. You can email members@planque.co.uk or access your Member Login to manage your event bookings.

We may film or photograph events which take place at Planque. If you take part in these events, you acknowledge that we may use your name, image, and other limited information in promotion of the events and Planque. You consent to us publishing any materials produced by or for us, for any purpose without your further consent. You also waive any right to receive any payment from us in connection with such publication.

20. Accidents & Injuries

If you are involved in or witness an accident or injury, please let us know as soon as possible, and at least within 24 hours of it happening. This is primarily so we can ensure you and anyone else involved are ok, but also so we can comply with our health and safety obligations and for insurance purposes. Any medical personal data collected in relation to an incident will be kept secure and processed in accordance with our privacy policy.

21. Liability

Nothing in these terms should be taken to exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, for fraud or fraudulent misrepresentation, or breach of your statutory rights. The rest of this clause and the terms should be understood subject to this.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We are not liable for business losses. Memberships are for private use only and not for any commercial gain. If you use Planque for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Items brought to Planque, and left there or left unattended, are done so at the risk of a member and their guests. Planque, its staff and contractors, are not liable to any member or guest for any loss, damage or injury suffered by them or their property (except where specifically excluded or limited in this clause above).

Subject to the above sections of this clause, our maximum liability to any member shall be the amount of membership fees (joining fee and monthly fee) they have paid to us.

22. CCTV

Planque uses CCTV cameras and operates them in accordance with all relevant legislation. No images will be provided to third parties for commercial, entertainment or any other purposes. CCTV images may be used for verifying compliance with these terms, to resolve any dispute to identify individuals involved in wrongdoing or anything illegal.

23. Smoking Policy

All members and their guests must adhere by Planque's smoking policy and to all applicable smoking related laws, rules, and regulations. No smoking (including e- cigarettes and vapes) is allowed inside the clubhouse at any time. Planque reserves the right to designate certain outside areas as smoking areas and to change the location of such areas at any time however, all members and their guests are requested to respect the wishes of other members and their guests with respect to smoking and to refrain from smoking when requested to do so.

24. Our Trademark Rights

Members and their guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of Planque and its affiliates without obtaining the specific prior written approval.

Members and their guests may not produce, use, or create, or authorise others to produce, use or create, the Planque Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, e-mail messages, etc.) without Planque's prior written consent.

25. Amendments to the Rules

Planque may change the rules from time to time, by displaying notification of the change in your Members Login. Please be aware that the rules in your membership package may not be

completely up to date and that the latest version of the rules are displayed online in your Members Login.

26. Interpretation of the Rules

We reserve the right to make reasonable changes to these Terms and Conditions from time to time. When we do so see the amended Terms and Conditions can be viewed in your Member Login.

27. Complaints & Disputes

If you have any questions or complaints about Planque or your membership, please contact us by email at members@planque.co.uk. Alternatively, please speak to a member of our team in person at the clubhouse.

If there is any confusion or dispute around the interpretation of these terms or any other rules of the property, the matter shall be referred to Planque's Management, whose decision with respect to your membership shall be final and without appeal.

28. Outside Food & Beverage

Due to health and safety protocols, outside food of any kind is not permitted, unless medically

necessary. Beverages can be brought from outside by members and/ or their guests, in addition to drinking wines accessed by a member from their Planque cellar. 29. Rights & Privileges of Membership

A member shall be entitled to all the rights and privileges of the clubhouse granted to a person in his, her or their capacity as a member and shall be bound by these rules but shall have no proprietary rights in any of the premises or in respect of property of the clubhouse.

While we encourage community and engaging with other members within the clubhouse, we ask that all members and their guests be respectful of one another and their privacy. Use your best judgement.

30. Acceptance of Wines

Wines will only be accepted by Planque for storage at our facilities under the following conditions. Planque shall not be bound by any variation to these conditions unless the variation is in writing, signed on behalf of Planque by its duly authorised officer. All goods shall be stored and carried by Planque at the members risk in all things.

31. Members’ Assurances

It is required that the member confirm that wines are fully, adequately, and truly described on all deposit notifications at the time of receipt. The member should make their own inquiries as to the suitability and fitness of Planque for their purposes and have not relied upon any representations made by Planque.

The member must be the owner of the wines deposited to Planque or will otherwise lawfully be entitled to store the wines at Planque. Wines must not be subject to any encumbrance or right of any third party which would or might prevent the member storing them at Planque on these conditions during any period of storage.

All customs, excise, duties, and tax will be paid in full in relation to wines before they are deposited with Planque for storage and Planque shall not be liable for any failure to pay taxes in relation to wines.

The member indemnifies Planque against any claim, action, damage, loss, liability, cost or expense which Planque incurs or is liable for in connection with: Any damage, loss, injury or death of any person caused or contributed to by the member; any damage to the property of Planque or third parties caused or contributed to by the member; any default by the member under these conditions; and any breach by the member of the warranties set out.

32. Insurance

Planque shall maintain an industrial special risks insurance policy in respect to the wines stored within Planque. Unless otherwise agreed in writing, all wines stored within the Planque cellar will be automatically included under this policy.

Bottles are insured up to £30 per bottle, members may elect to arrange additional insurance for anything exceeding this amount. Members who elect to arrange their own insurance must provide Planque with written confirmation of this and a current certificate of currency on request.

Wines are not insured unless all storage and insurance invoices have been paid in full by their due date.

33. Access to the Cellar

A member shall have no right to enter the secure area of the cellar without Planque’s consent and then only in accordance with the access and security procedures published by Planque.

Withdrawal requests for members from the Planque cellar are the following.

• Tuesday to Friday: Book your wine out up to 2pm on that day.

• Saturday lunchtime: Please give us notice by Friday 2pm.

• Saturday evening: Book your wine out up to 2pm on that day.

Members on occasion will be able to access their wines during restaurant service for a corkage fee of £20 per bottle. This may not always be possible if we have busy restaurant service or if there is a ticketed guest chef event.

34. Member Corkage Allowance

Members and their guests can bring wine in for a corkage fee of £20 per bottle and there is no limit to the number of bottles members can bring in from outside. The £20 corkage fee is applicable to both unopened and opened bottles and food must be ordered to accompany the wine. There is no charge for corkage when a member drinks wine from their Planque cellar.

35. Cellar Inventory Records

Planque will maintain an ongoing record of wines held in the cellar by members. Planque will provide members with a copy of these records via the cellar inventory software.

The member indemnifies Planque against any claim, action, damage, loss, liability, cost, or expense for typographical, data entry, or cataloguing errors made within the cellar inventory records.

36. Security & Inspection of Wines

Subject to these conditions and to any express or implied instructions by the member to the contrary from time to time, all Cases stored within Planque will be opened and the wines checked by Planque for their suitability of storage.

Despite anything contained in the preceding condition, where circumstances require, in the exercise of its absolute discretion, Planque shall be entitled to open any sealed Case in which wines are placed and peruse any document accompanying or associated with wines to determine the nature, condition, or ownership of the wines.

37. Dangerous Goods

If, in Planque’s opinion, wines are or are liable to become dangerous goods, Planque may at any time destroy, dispose of, abandon, or render the wines harmless without liability or compensation to the member and without prejudice to Planque's right to any charges under these terms.

38. Repacking of Wines

If wine cartons are damaged or otherwise require replacement from time to time, Planque may, in the exercise of its absolute discretion, repackage wines in new cartons at the member’s expense.

39. Storage, Delivery & Collection of Wines

Storage fees for a maximum of 36 bottles, or three cases, of wine are included in the price of Planque membership. Please note that wines stored at Planque must be fully duty paid, as we are not a bonded warehouse.

Wines stored at Planque will count towards inventory on the following scale based on volume:

100cl or less = 1 bottle

101cl-299cl = 2 bottles

300cl or more = 4 bottles

Members can inform Planque of a delivery of wine to store in their member cellar either by a wine merchant, courier, or a drop off in person by submitting the Cellar Delivery Form which must be filled out in advance. Alternatively, members can send over their wine merchant’s delivery notice. The Cellar Delivery Form can be found in the Member Login portal, in the cellar section.

The preferable times for delivery or drop off are Tuesday to Friday, 10.00am to 5.00pm or on a Saturday afternoon, from 12pm to 5pm.

Planque retains absolute discretion to at any time refuse the transport or carriage of wines for any person or the transport or carriage of any class of wines or any particular wines.

Despite any specific instructions given by the member as to the mode of carriage of goods, in Planque retains absolute discretion to carry wines or have them carried by sub-contractors and by any means.

Delivery charges shall be considered earned whether or not wines are delivered to any nominated consignee and whether damaged or otherwise, i.e., if a consignee named in the member's delivery instructions is not in attendance at the address specified or if Planque arrives to effect delivery at a consignee's premises and for any reason outside Planque's control Planque is delayed in effecting prompt delivery.

Planque will be entitled to charge the member an additional charge for every call made for delivery purposes or for the time.

40. Limitation of Liability

Planque shall not be liable for any loss or damage to the wines arising out of their packing, storage, or handling, whether in transit or otherwise.

To the full extent allowed by law, Planque shall not be liable in any way to any person for and is expressly released by the member from any liability for: any loss, deterioration, contamination or evaporation of or any damage to goods while in Planque's possession or control; any failure to deliver wines at a time or to a place specified by the member or at all; and any consequential

loss suffered by any person arising out of any of these matters even if the alleged liability arises out of Planque’s negligence or any breach of contract by Planque.

To the full extent allowed by law, any conditions or warranties which are imposed or implied by any Law in relation to the storage or carriage of wines which are adverse to Planque are hereby excluded and to the extent that they cannot be excluded, then Planque obligations shall be limited to the supply of its services again or payment for the supply of those services.

If by operation of law, Planque is held liable in any way to any person Planque's liability shall be limited to £250 per case in total in respect of the whole of the member's wines irrespective of the number of individual cases stored by Planque or the actual value of the wines.

41. Lien

Planque shall have a lien on all wines and any documents relating to them for all sums payable by the member to Planque and for that purpose Planque shall have the right to sell wines by public auction or private treaty on giving not less than 14 days’ notice to the member.

42. Governing Law & Jurisdiction

These Terms and Conditions shall be governed and construed in accordance with English law and each member agrees to submit to the exclusive jurisdiction of the courts of England. This is without prejudice to your rights to bring a claim in your local court.